Questions, answered

About 2 weeks to every country we ship to. Each piece is printed to order, then shipped. You get an estimated delivery date before you check out, and an email with tracking when your order ships.

Shipping is free on every order. We deliver to the United States, Canada, Mexico, the United Kingdom, Australia, New Zealand and every European Union country. Choose your country in your cart before checkout.

Orders shipped outside the United States may be charged import duties or taxes by your country. These aren’t included in our prices and are paid on delivery.

Yes. Pick your currency at the top of any page (US, Canadian, Australian and New Zealand dollars, pounds, euros or Mexican pesos). You’re charged exactly the price you see.

Open Design your own, upload your photos, and place them on every side of the set: front, back and pillowcases. You see it on a bed as you go, and we warn you if a photo is too small to print well.

The bigger and sharper the better. Photos straight from your phone usually work well. Screenshots and images saved from social media are often too small and can print soft.

Because everything is printed just for you, we can’t take returns for a change of mind or a wrong size. If your order arrives damaged, faulty or isn’t what you ordered, email us within 30 days of delivery with photos and we’ll replace it or refund you. See Returns.

Email us as soon as you can. We can cancel for a full refund, or fix a mistake, as long as your order hasn’t gone into production yet.

Printed fabric can look a little different from a screen, so expect small differences in color. Everything else, from your layout to your text, is printed as you designed it.

Use the link in your order confirmation email at any time. We also email you when your order ships, with a tracking number when one is available.

You build your family, pets included, as little characters. We hide each of them in a different spot in a busy scene of over 2,000 tiny people, and print it on your comforter. Then the hunt begins.

Up to 10 people and pets. Choose each person’s hair, skin tone, glasses, facial hair, outfit and more, or start from a family photo and we’ll make a first version of everyone for you to adjust.

No. If you start from a photo, it’s used once to make the first version of your family and isn’t saved. You need permission to use it, including from a parent or guardian for any children in it.

Winter Village, Beach Day, Theme Park, Space Station, Dinosaur Park and North Pole. Each has its own landmarks, little stories and outfits, and your family dresses to match.

You choose. Easy has big characters for young children; Medium is a fun hunt for the whole family; Hard and Impossible pack in more, smaller characters.

The comforter with your family hidden in it, and an answer key. Queen and King sets include two pillowcases: the family sign plus your choice of a crowd pillowcase, an I spy checklist, or the sign split across both. Twin sets come with the sign pillowcase. You can add matching sheets.

Yes. The builder shows an example of each world up close straight away, and you can preview your own family hidden in the crowd before adding it to your cart.

Your preview shows sample hiding spots. Your final spots are set when you order, so the hunt is still a surprise.

About 2 weeks, like everything else in the shop.